Terms & Conditions

Acceptance of Terms 

By accessing, registering on, or using this platform, website, or mobile application, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Privacy Policy and any other applicable policies. 

If you do not agree with these terms, you should not access or use the platform or services. 

Binding Agreement 

These terms constitute a legally binding agreement between you and the company governing your use of our educational services, content, and platform features. 

 

Eligibility 

• Users must provide accurate and complete information during registration. 

• For users under the age of 18, acceptance of these terms must be provided by a parent, legal guardian, or authorized educational institution. 

 

Continued Use 

Your continued access to or use of the platform after any updates or changes to the terms indicates your acceptance of the revised terms. 

 

Compliance with Laws 

Users agree to use the platform in compliance with all applicable laws and regulations in India, including those related to education, data protection, and information technology. 

 

Right to Refuse or Terminate Access 

The company reserves the right to suspend or terminate access to the platform if a user violates these terms or applicable policies. 

 

Short Version (for sign-up screens or apps) 

By registering or using this platform, you agree to our Terms and Conditions and Privacy Policy. 

 

 

Description of Services 

The company provides a digital education platform (Learning Management System – LMS) designed to support academic learning, skill development, and career readiness through technology-enabled services. The platform is accessible via web and mobile applications and is intended for use by students, educators, parents, institutions, and other authorized users. 

 

Educational Services 

Our services include, but are not limited to: 

• Online academic courses for school and higher-education learners 

• Digital learning content such as video lessons, notes, and practice materials 

• Online assessments, quizzes, tests, and performance evaluations 

• Skill development and professional learning programs 

• Career guidance, aptitude assessments, and learning recommendations 

 

Platform Features 

The platform may offer the following features: 

• User registration and profile management 

• Course enrollment and self-paced learning 

• Progress tracking and performance analytics 

• Gamified learning elements to improve engagement 

• Certificates of completion, where applicable 

• Parent or institutional monitoring tools, where enabled 

 

Access & Availability 

• Services may be offered on a free, subscription-based, or paid basis, depending on the course or program. 

• Access to certain features or content may be limited based on user role, subscription type, or institutional agreements. 

• The company reserves the right to modify, update, suspend, or discontinue any part of the services with or without prior notice. 

 

Third-Party Integrations 

Some services may rely on third-party providers for hosting, payments, analytics, or communication. These services are integrated solely to support platform functionality and user experience. 

 

Educational Disclaimer 

The platform is designed to support learning and skill development. While we aim to deliver high-quality and outcome-driven education, results may vary based on individual effort, engagement, and external factors. The company does not guarantee academic results, employment, or income outcomes unless explicitly stated. 

 

Service Changes 

We may update or enhance services from time to time to improve quality, comply with regulations, or introduce new features. Continued use of the platform constitutes acceptance of such changes. 

 

Short Version (for apps or brochures) 

We provide online education, skill development, and career-oriented learning services through a digital platform accessible via web and mobile applications. 

 

User Responsibilities 

By accessing or using our platform, users agree to act responsibly and comply with all applicable terms, policies, and laws. Users are expected to use the platform solely for lawful, educational, and intended purposes. 

 

Account Responsibilities 

Users are responsible for: 

• Providing accurate, current, and complete information during registration 

• Maintaining the confidentiality of login credentials 

• All activities that occur under their account 

Users must immediately notify us of any unauthorized use or security breach related to their account. 

 

Appropriate Use of the Platform 

Users agree to: 

• Use the platform only for learning, teaching, or authorized educational activities 

• Respect instructors, students, and other users 

• Follow academic integrity and ethical behavior 

Users must not: 

• Share login credentials or access accounts without authorization 

• Upload or distribute harmful, offensive, illegal, or misleading content 

• Disrupt platform functionality or attempt unauthorized access 

• Engage in cheating, plagiarism, or misuse of assessments 

 

Content Responsibility 

• Users are responsible for the content they upload, submit, or share 

• Uploaded content must not violate intellectual property rights, privacy, or applicable laws 

• Educational content provided on the platform must be used only for personal or institutional learning purposes, unless explicitly permitted otherwise 

 

Compliance with Laws & Policies 

Users must comply with: 

• All applicable Indian laws and regulations 

• Platform policies, including Privacy Policy and Acceptable Use Policy 

• Institutional rules, where access is provided through a school, college, or organization 

 

Responsibilities of Parents & Guardians 

For users under 18 years of age: 

• Parents or legal guardians are responsible for supervision and consent 

• Parents are encouraged to monitor usage and learning progress 

 

System & Technical Responsibilities 

Users should: 

• Use compatible devices and secure internet connections 

• Keep devices protected against malware or unauthorized access 

• Avoid actions that may compromise platform security or stability 

 

Consequences of Violation 

Failure to comply with these responsibilities may result in: 

• Suspension or termination of access 

• Removal of content 

• Legal action where required by law 

 

Short Version (for apps or sign-up screens) 

Users must provide accurate information, use the platform responsibly for educational purposes, respect others, and comply with applicable laws and platform policies. 

 

Payment Terms 

The platform may offer access to certain services, courses, or features on a paid, subscription-based, or one-time purchase basis. By selecting a paid service, users agree to the payment terms outlined below. 

 

Pricing & Fees 

• Prices for courses, subscriptions, or services are displayed at the time of purchase. 

• All fees are stated in Indian Rupees (INR) unless otherwise specified. 

• Prices may be revised periodically, and changes will apply prospectively only. 

 

Payment Methods 

Payments may be made using secure, third-party payment gateways that support methods such as: 

• Debit cards and credit cards 

• Net banking 

• UPI and other digital payment options 

We do not store sensitive payment information such as card details or banking credentials. 

 

Subscriptions 

• Subscription plans grant access for a specified period (monthly, quarterly, annual, or as stated). 

• Subscriptions may renew automatically unless canceled prior to the renewal date. 

• Users are responsible for managing subscription settings through their account. 

 

One-Time Purchases 

• One-time purchases provide access to specific courses or content for the duration stated at the time of purchase. 

• Access may be time-limited or subject to usage conditions. 

 

Taxes 

• Applicable taxes, including GST, may be added to the price as required by Indian law. 

• Users are responsible for any additional charges imposed by banks or payment providers. 

 

Refunds & Cancellations 

• Refund and cancellation policies, if applicable, will be clearly stated at the time of purchase. 

• In the absence of a specific refund policy, fees paid are non-refundable, except where required by law. 

 

Failed or Disputed Payments 

• Access to paid services may be suspended if a payment fails or is reversed. 

• Users are responsible for resolving payment issues with their payment provider. 

• Fraudulent or unauthorized transactions may result in account suspension. 

 

Institutional Payments 

For schools, universities, or organizations, payment terms may be governed by separate agreements or invoices, which will take precedence over individual user terms. 

 

Changes to Payment Terms 

The company reserves the right to modify pricing or payment terms with prior notice, where required. Continued use of paid services indicates acceptance of updated terms. 

 

Short Version (for checkout pages) 

Paid services are billed in INR through secure payment gateways. Fees are non-refundable unless stated otherwise or required by law. 

 

Refund Policy 

We strive to provide high-quality educational services and a transparent payment experience. This Refund Policy explains the circumstances under which refunds may be issued for paid services on our platform. 

 

General Policy 

• Fees paid for courses, subscriptions, or services are non-refundable, except as expressly stated in this policy or where required by applicable law. 

• Users are encouraged to review course details, pricing, and access terms carefully before making a purchase. 

 

Subscription Services 

• Subscription fees are generally non-refundable once the subscription period has started. 

• Users may cancel subscriptions at any time to prevent future charges, but cancellation does not entitle the user to a refund for the current billing period. 

 

One-Time Course Purchases 

Refunds for one-time purchases may be considered only if: 

• Access to the course was not provided due to a verified technical issue from our side, or 

• The request is made within a limited time window, if explicitly stated at the time of purchase. 

 

Technical Issues 

If a user is unable to access purchased content due to a technical issue attributable to the platform, we will make reasonable efforts to resolve the issue. A refund or alternative access may be provided at our discretion if the issue cannot be resolved. 

 

Institutional & Corporate Programs 

Refunds for purchases made through schools, universities, corporate clients, or CSR-funded programs are governed by separate written agreements and may differ from individual user policies. 

 

Non-Refundable Situations 

Refunds will not be issued for: 

• Change of mind or lack of usage 

• Partial completion of courses 

• Failure to meet academic or career expectations 

• Account suspension due to violation of platform policies 

 

Refund Process 

• Eligible refund requests must be submitted through official support channels with valid payment details. 

• Approved refunds will be processed to the original payment method within a reasonable timeframe, subject to payment provider policies. 

 

Policy Updates 

We reserve the right to modify this Refund Policy at any time. Updates will be published on the platform, and continued use of paid services indicates acceptance of the revised policy. 

 

Short Version (for checkout pages) 

All purchases are non-refundable unless explicitly stated or required by law. 

 

Intellectual Property Rights 

All content, materials, features, and services available on this platform are protected by intellectual property laws and are the exclusive property of the company or its licensors, unless otherwise stated. 

 

Ownership of Content 

The platform and its contents, including but not limited to: 

• Course materials, videos, audio, text, graphics, illustrations, and assessments 

• Software, source code, databases, and platform design 

• Trademarks, logos, brand names, and visual identities 

are owned by the company or used under valid licenses and are protected under applicable Indian intellectual property laws. 

 

Limited License to Users 

Users are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the platform content solely for personal, educational, or authorized institutional purposes. 

This license does not transfer ownership of any intellectual property rights. 

 

Restrictions on Use 

Users must not: 

• Copy, reproduce, distribute, modify, sell, sublicense, or commercially exploit platform content 

• Record, download, or share course materials without written permission 

• Remove or alter copyright, trademark, or proprietary notices 

• Use platform content for unauthorized commercial or competitive purposes 

 

User-Generated Content 

• Users retain ownership of content they create or upload, subject to applicable laws. 

• By submitting content, users grant the company a limited license to use, display, store, and process such content solely for platform operation, educational delivery, and service improvement. 

• Users are responsible for ensuring that uploaded content does not infringe third-party intellectual property rights. 

 

Third-Party Content 

Some content may be owned by third parties and made available through the platform under license. Such content remains the property of its respective owners and is subject to their terms. 

 

Reporting Infringement 

If you believe that any content on the platform infringes your intellectual property rights, please contact us with relevant details. We will review and take appropriate action in accordance with applicable law. 

 

Enforcement 

Unauthorized use of intellectual property may result in: 

• Suspension or termination of user access 

• Removal of infringing content 

• Legal action under applicable laws 

 

Short Version (for apps or sign-up screens) 

All platform content is protected by intellectual property laws. Users may access content for personal or authorized educational use only and may not copy or redistribute it without permission. 

 

Limitation of Liability 

To the fullest extent permitted by applicable law, the company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of, or inability to use, the platform or services. 

 

No Guarantee of Outcomes 

• The platform is provided for educational and informational purposes only. 

• We do not guarantee specific academic results, exam performance, career outcomes, employment, income, or skill mastery. 

• Learning outcomes depend on individual effort, engagement, and external factors beyond our control. 

 

Platform Availability 

• While we strive to ensure uninterrupted access, we do not guarantee that the platform will be error-free, uninterrupted, or always available. 

• The company shall not be liable for losses caused by technical issues, system maintenance, internet failures, or third-party service disruptions. 

 

Content Accuracy 

• Educational content is provided on an “as is” and “as available” basis. 

• We do not warrant that content is complete, current, or free from errors, and we are not liable for reliance on such content. 

 

Third-Party Services 

• The company is not responsible for acts, omissions, or failures of third-party service providers, including payment gateways, hosting providers, or external links. 

 

User Conduct 

• The company shall not be liable for any loss or damage resulting from: 

• User misuse of the platform 

• Violation of these terms 

• Unauthorized access to user accounts caused by user negligence 

 

Maximum Liability 

To the extent permitted by law, the total liability of the company for any claim related to the services shall not exceed the amount paid by the user to the company in the twelve (12) months preceding the claim, or such lower amount as required by law. 

 

Legal Compliance 

Nothing in this section limits liability where such limitation is not permitted under applicable Indian law, including liability for fraud or willful misconduct. 

 

Short Version (for apps or summaries) 

We are not liable for indirect or consequential losses, service interruptions, or learning outcomes. Our liability is limited to the extent permitted by law. 

 

Termination 

We reserve the right to suspend or terminate access to the platform or services, in whole or in part, at our discretion, in accordance with this policy and applicable law. 

 

Termination by the Company 

The company may suspend or terminate a user’s account or access to services, with or without prior notice, if: 

• The user violates these Terms and Conditions, Privacy Policy, or any applicable policies 

• The user engages in unlawful, fraudulent, abusive, or harmful activities 

• The user misuses the platform, content, or services 

• Required by law, regulation, or governmental authority 

• Continued access poses a risk to platform security, integrity, or other users 

 

Termination by the User 

• Users may discontinue use of the platform or terminate their account at any time by following the account closure process or contacting support. 

• Termination by the user does not entitle the user to a refund, except as provided under the Refund Policy or required by law. 

 

Effect of Termination 

Upon termination: 

• User access to the platform and services will be suspended or revoked 

• Any licenses granted to use platform content will immediately cease 

• The company may delete or retain user data as required by law, institutional obligations, or legitimate business purposes 

 

Survival of Terms 

Provisions that by their nature should survive termination shall remain in effect, including but not limited to: 

• Intellectual Property Rights 

• Limitation of Liability 

• Indemnification 

• Governing Law and Dispute Resolution 

 

Institutional Accounts 

For accounts provided through schools, universities, corporate, or institutional agreements, termination terms may be governed by separate written agreements, which will prevail in case of conflict. 

 

Short Version (for apps or summaries) 

We may suspend or terminate access for policy violations or legal reasons. Users may stop using the platform at any time. Certain terms remain effective after termination. 

 

 

Governing Law and Jurisdiction 

These Terms and Conditions, and any dispute, claim, or matter arising out of or in connection with the use of the platform or services, shall be governed by and construed in accordance with the laws of India. 

The courts located within India shall have exclusive jurisdiction to adjudicate any disputes arising under or in connection with these terms, subject to applicable law. 

 

Optional Venue-Specific Version 

(Use if you want to specify a city/state) 

These Terms and Conditions shall be governed by the laws of India, and the courts of [City, State], India, shall have exclusive jurisdiction. 

 

Short Version (for apps or summaries) 

These terms are governed by the laws of India, and disputes shall be subject to the jurisdiction of Indian courts. 

 

Contact Information for Legal Concerns 

If you have any legal questions, notices, or concerns related to the use of the platform, services, or these Terms and Conditions, you may contact us using the details provided below. 

All legal communications should be submitted through the official channels to ensure timely review and appropriate response. 

Legal & Compliance Contact 

Email: legal@yourcompanyname.com 
Registered Support Email: support@yourcompanyname.com 

(Please replace with official company email addresses) 

 

Legal Notices 

Any legal notices, claims, or formal communications should be sent in writing to the above contact details. We recommend including relevant information to help us review and address the matter efficiently. 

 

Response Time 

We aim to acknowledge and respond to legitimate legal inquiries within a reasonable timeframe, in accordance with applicable Indian laws and regulations. 

 

Institutional & Government Communication 

For schools, universities, corporate partners, government bodies, or CSR organizations, legal communications may also be governed by separate written agreements or official correspondence procedures. 

 

Short Version (for footers or forms) 

For legal questions or notices, please contact us at legal@teledu.com.